Visitor
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1 Message
Extra Equipment - Plan Change
I recently changed my plan to just lower my internet speeds since I was paying way too much for internet speeds I don't even use. However, when I changed the plan (I selected that I wanted no modem/router, TV stayed the same), Xfinity says they are sending me a package. I got confused because I do not need anything extra from the old plan to the new one, so I am unsure what they are sending me. If it's a tv box, I already have one, so I would like to somehow cancel the package. How do I go about doing this?
CCChristopher
Problem Solver
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577 Messages
2 years ago
@UserCyoder Hello and good morning, and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear about the recent confusion surrounding your new package and the equipment we were sending, that can definitely be very frustrating. You have reached the right place, and I would be more than happy to assist you in getting to the bottom of this once and for all! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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