Existing CableCARD dropped pairing - need Data ID updated by Tier 2 specialist

I have an existing, active Motorola CableCARD on my account that dropped cryptographic pairing, resulting in a V58 error. My other three CableCARDs work without issue. Phone queues are routing to general agents who do not have headend tool access.Phone support incorrectly told me to visit a store. I need a tier-2 specialist to update my Data ID in the provisioning system and push an initialization hit.