Visitor
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4 Messages
ESPN
My ESPN HD and ESPN2 HD channels have begun to come through pixelated with garbled audio. After chatting with support and efforts to send signals or restart (to no avail), I now get a message that says, to the effect, “we’re having trouble connecting” when I try to enter one of those channels. It’s now been two weeks and it is not resolved. What next?
XfinityGabriel
Official Employee
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3.7K Messages
3 hours ago
Thanks for following up with us. I completely understand how frustrating this must be after two weeks, especially since you’ve already worked with support and completed troubleshooting without getting the ESPN channels restored.
We definitely want to take a closer look and determine what’s causing the pixelation, garbled audio, and connection message. To protect your account information, we’ll need to continue with you through Direct Messaging. Please follow the steps we provided above to message Xfinity Support, and we’ll pick things up from there.
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