ESPN UNLIMITED

On March 6 I received an emais from Xfinity saying  ACTIVATE ESPN Unlimited — NOW INCLUDED WITH YOUR PLAN [Edit: Removed link]  at no additional charge. I did so and everything worked fine until yesterday, May 2 when I the service just disappeared. I called to find out why. I was transferred from person to person and put on hold numerous times for nearly 2 hours. Eventually, someone name Debra spoke with me. She did a lot of investigating and said that according to the criteria for ESPN UNLIMITED I am in fact supposed to be receiving the service as part of my TV package. She spent quite a bit of time investigating and confirmed this but said that she could not figure out how to reactivate the service for me. She said that she would continue to investigate and that she would call me back today with the solution. So first thing this morning I got a text saying that my ticket number [Edit: Personal Information] has been reviewed, cannot be authorized, and is closed. No explanation whatsoever. Someone is lying or just doesn't care that I am supposed to be receiving this service and part of my package. I feel like I have been just kicked to the curb. This is not the first time that I have had issues and the customer service is becoming increasingly worse as the price of service goes up. I am just about fed up with Xfinity.