ESPN Unlimited won't work despite being actived

I have been on the phone for a combined 9.5 hours with 14 agents.  I have ESPN and get ESPN Unlimited for free.  I was contacted by email that I have this service free.  I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd party (ESPN).  The pop up never appeared,  Now Xfinity says I am activate but ESPN has no record of me.  If I click on a an ESPN unlimited show in the ESPN app it asks me to activate (no error...just I need to activate).  I need this fixed.  But also, the part for corporate....

The amount f time I have wasted and your agents have wasted is inexcusable.  Each agent is happy to blame ESPN or transfer me to someone else so they can improve their numbers.  Each asks the same questions and tries the same things.  They do not keep a record of what they have tried (cleared cache, system reboot...which cancels my call, reinstalled app).  They do not understand the program.  They assume it is my error.  They assume I am a idiot.  This is 9.5 hours I will not get back.  This is why telecommunications company gets a bad rap.  Shame on Xfinity.