ESPN Unlimited won't work despite being actived

I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd party (ESPN). The pop up never appeared, Now Xfinity says I am activate but ESPN has no record of me. If I click on a an ESPN unlimited show in the ESPN app it asks me to activate (no error...just I need to activate). I need this fixed. But also, the part for corporate....

The amount f time I have wasted and your agents have wasted is inexcusable. Each agent is happy to blame ESPN or transfer me to someone else so they can improve their numbers. Each asks the same questions and tries the same things. They do not keep a record of what they have tried (cleared cache, system reboot...which cancels my call, reinstalled app). They do not understand the program. They assume it is my error. They assume I am a idiot. This is 9.5 hours I will not get back. This is why telecommunications company gets a bad rap. Shame on Xfinity.

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XfinityVictor

Official Employee

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2.4K Messages

28 days ago

user_9kofmf Hello, are you still having issues with your ESPN application?

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user_9kofmf

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34 Messages

Yep! XFinity has finally submitted a t2 ticket (whatever that means). I think they understand the problem after 15 agents. The problem was I did not receive the pop up per Xfinity’s instructions that oks a transfer for me to ESPN for final activation. They even unactivated me and we tried again with same result. They do not know why that is. Without that, ESPN cannot finalize activation nor know that I exist.

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27 days ago

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XfinityVictor

Official Employee

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2.4K Messages

user_9kofmf Are you actively working with one of our agent to get this resolved?

I am an Official Xfinity Employee.
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27 days ago

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user_9kofmf

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34 Messages

I can’t tell. The ticket says it was resolved. But I don’t know how it could be because I haven’t given espn my email. There are no espn unlimited games tonight, but I would think, it can’t be resolved without espn knowing my email. They were supposed to contact me and never did.

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27 days ago

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user_9kofmf

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34 Messages

I take that back. That was an old ticket. I am not sure a ticket has ever been filed. I am livid.

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27 days ago

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XfinityVictor

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2.4K Messages

user_9kofmf OK, I would like to look at the account. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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27 days ago

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user_9kofmf

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34 Messages

18 days ago

See above. Been working with tech people but still not resolved.

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user_9kofmf

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34 Messages

Any progress on this for you. No progress for me yet.

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14 days ago

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Zod2424

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10 Messages

None. They said the would esclate it but I haven't heard anything after that. They have no clue how to address this issue, let alone fix it. Reminds me of when the xfinity stream app first came out and the app worked fine on all devices then an update for the app came out and it stopped working for samsung tvs and they had no idea what i was talking about and didn't know how to fix it. After a few months a update came out for the xfinity app and it started working again. It is problems on their end that they blame on the customer and then one day a fix comes along and pretend there was never a problem. Also it is proven not to be an issue on our end. My wife added espn unlimited to her hulu account as add on and I logged in and espn unlimited it working perfectly fine with a hulu account. I log out of that account and clear cache, clean cookies, delete all history do a full brower clean even a disk clean up on the pc, restart the pc, try getting espn unlimted to work with xfinity and it still won't work. No matter what is tried it won't work. That means it is on thier end and we can't fix it. I have no idea why it is so hard for their employees to understand that concept.

(edited)

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13 days ago

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user_9kofmf

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34 Messages

All has been resolved. Espn had the wrong eail

(edited)

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12 days ago

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Zod2424

Regular Visitor

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10 Messages

How'd you get that fixed? I've tried logging in with all my emails and none work.

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11 days ago

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user_9kofmf

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34 Messages

I had given them my work email. Maybe they have a typo in one of your email addresses?

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11 days ago

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ESPN Unlimited won't work despite being actived

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