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user_345ec4
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2 Messages

Sunday, May 31st, 2026 11:12 PM

ESPN Unlimited NOT WORKING

I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESPN app and I visit https://www.xfinity.com/yoursubscriptions and it says that ESPN Unlimited is activated but it still does not work on the ESPN APP. 

I have tried uninstalling apps, I've tried it on my Samsung Galaxy S26, my laptop and my Roku TV but it just doesn't work. I was on chat support for over an hour and customer service ended the chat. Next, I get an agent who tells me you guys don't offer ESPN UNLIMITED, which is a lie. I decided to call customer service and the woman hung up on me. I AM BEYOND [Edited: "Language"]!

I missed the entire show and I still can't access ESPN

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1 hour ago

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Zod2424

Regular Visitor

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5 Messages

3 days ago

Same issue here. I've tried everything to get it to work and nothing. 

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user_345ec4

Visitor

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2 Messages

@Zod2424​ 

I figured it out on my own. So, I deleted my account with ESPN (you might not need to delete your account), I made sure I logged out of the app on my cell, my roku and my browser. I cleared my history for like the last week.  My Goal was to start over and link Xfinity to ESPN app.

Next, I visited  https://www.xfinity.com/yoursubscriptions and went down to ESPN unlimited and clicked on the "Visit ESPN" button. It should ask for you to login or create a new account. I created a new account and it worked. Also, I made sure my new ESPN login matched my Disney+ account and it worked.

(edited)

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1 hour ago

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XfinityRaul

Official Employee

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2.8K Messages

@user_345ec4 That's awesome! I'm glad to hear you were able to figure it out. I appreciate you sharing the steps you took to get this to work. Since I have you here, is there anything else I can help you with? How's your internet service working out for you? Do you have any other questions I can help you with regarding your current service plan?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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XfinityBrianH

Official Employee

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2.3K Messages

2 days ago

 

user_345ec4  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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