Good afternoon user_jdobxy. I can certainly understand it is frustrating if a channel you are trying to watch is not working. I would be more than happy to assist you further. I do have a few questions to better understand the situation. Are you trying to watch ESPN on a traditional cable box? Or are you trying to watch it on the Xfinity Stream app? Are you getting any error messages?
we are trying to a live hockey on ESPN, which we have always been able to do with Xfinity cable. What is going on? I am one inch from pulling the plug on xfinity anyway because I can’t believe how expensive it is. What’s going on?
Hey there user_nsngmh, thanks for reaching out through our community forums! I'm sorry that ESPN doesn't seem to be working properly for you. So we can get a better idea of how we can help, can you provide some more detail about the issue that's occurring? Is the picture not coming through clearly, is it cutting in and out, or are you not getting a picture whatsoever?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJon
Official Employee
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704 Messages
22 days ago
Good afternoon user_jdobxy. I can certainly understand it is frustrating if a channel you are trying to watch is not working. I would be more than happy to assist you further. I do have a few questions to better understand the situation. Are you trying to watch ESPN on a traditional cable box? Or are you trying to watch it on the Xfinity Stream app? Are you getting any error messages?
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