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user_x7bggf
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2 Messages

Sunday, March 17th, 2024

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ESPN Pixel issue

ESPN feed keeps skipping and is super blurry/pixelated. It’s really unwatchable. I tried to restart my modem and tv. It’s only happening on my ESPN channel.  It seems to be fine when I am streaming on computer. Is there a fix for this issue? 

Question

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Updated 

1 year ago

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XfinityJohnG

Official Employee

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2K Messages

1 year ago

Thank you for reaching out to us here @user_x7bggf. There may have been a network issue that caused the problem with the one channel. If you are still experincing and issue with that send us a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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user_b9f43a

Visitor

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1 Message

1 year ago

Same thing happening to me.  Did they solve your problem?  I am not streaming.  I am using the cable box.  The pixelation only happens on ESPN.  Very frustrating!

(edited)

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user_x7bggf

2 Messages

 Not yet.  I have opened a direct message with them. Waiting to see what happens 

1 year ago

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XfinityTy

Official Employee

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376 Messages

Hello @user_b9f43a! I apologize that you are having issues with your ESPN channel. I'd like to look further into this issue for you. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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