Visitor
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2 Messages
ESPN HD
One specific HD channel has severe pixelation/large tiling on every Xfinity cable box in my home. All other channels are normal. The same channel works perfectly through the Xfinity Stream app. A system restart has already been performed and did not resolve the problem. Please escalate this for investigation of the RF/QAM channel, signal-to-noise ratio, ingress and uncorrectable errors affecting that channel/frequency. This appears to be a cable/RF issue rather than a TV or individual box issue.
user_c3kz0m
Visitor
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1 Message
18 hours ago
We are experiencing the same issue. ESPN does not seem to be coming through in HD. All other channels are.though
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XfinityAldrik
Official Employee
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2.8K Messages
13 hours ago
Good evening @user_afvsb3! Thank you for providing those details. The fact that the issue is affecting ESPN HD on every cable box, while other channels are working normally and the channel plays correctly through the Xfinity Stream app, is definitely helpful information.
When the pixelation occurs, does the audio also cut out, or is it limited to the video?
Do the on-screen graphics, score display, and ticker remain clear while the video is affected, or does the entire picture break up?
Does this issue happen during commercial breaks?
Have you noticed if this only impacts live games or does it also impact re-runs and other pre-recorded programs?
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