Skip to main content

    Support

    Offers

tbill1's profile
tbill1
20th Anniversary celebration
Rousing Repartee
Crafty Conversation

Contributor

 • 

672 Messages

Tuesday, March 15th, 2022 11:47 AM

Closed

ESPN audio out of Sync

Watched Philly vs Denver last night...The announcer was saying the basket was "good" a fraction of a second before the ball went in the hoop.

This happened repeatedly.

Question

 • 

Updated 

3 years ago

702

3

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

CCBrandon1

Problem Solver

 • 

770 Messages

3 years ago

Hello. I know how annoying it can be when audio is out of sync. I had the same problem, when watching the game, however, I am not in the Xfinity footprint, so it could have been the broadcast. I also know a short delay is often used to prevent profanity, bloopers, nudity, or other undesirable material from making it to air, including more mundane problems, such as technical malfunctions. Was it only happening on the game you watched? 

0

0

tbill1

Contributor

 • 

672 Messages

3 years ago

Yes and have never seen this problem before. The difference was so slight, I doubt if it was an on purpose delay.

5

0

CCBrandon1

Problem Solver

 • 

770 Messages

Okay, great! Did your experience change? It is funny you say that, as I often times will have the same programing on in my master, and then my living room, and notice a delay even though its the same station. I have not been able to get them to match exactly. I do not think this is uncommon. You can try to check all the wiring, and reboot the box, and maybe a refresh will catch it all up. If you notice it again send over a Private Message, and we can try some additional steps.

I no longer work for Comcast.

3 years ago

0

tbill1

Contributor

 • 

672 Messages

@XfinityBrandon​ I know the delay between boxes that you are talking about, but that an audio and video delay that is in sync.

3 years ago

0

XfinityChristina

Official Employee

 • 

923 Messages

Have you noticed this issue previously on other programs or TVs? Are there any other service issues you're noticing? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

tbill1

Contributor

 • 

672 Messages

No other problems on any channels that I watch.

3 years ago

0

XfinityJosephA

Official Employee

 • 

1.7K Messages

I appreciate you answering all our questions @tbill. I know we had a lot of them. This issue can happen for more than one reason and so much comes to mind when you describe it. If I am interpreting everything correctly the issue was only on the one channel, while watching that one event. Is that accurate? I want to make sure you have reset all your equipment and made sure all your connections are tight, and secure. If you have completed those basic troubleshooting steps and the issue is still present send your name and service address to "Xfinity Support." You can do this using the Direct Messaging icon at the top of the page. From here we can take a closer look at your equipment and signal quality. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

CCBrandon1

Problem Solver

 • 

770 Messages

3 years ago

Gotcha @tbill1! Thank you for letting me know. Out of curiosity, did you notice this on any other TV's in the home, and were you getting any error messages, or internet latency at the time? We want to eliminate if this is service related, or a broadcasting concern. In my personal experience this happens often on sports broadcasting for me.  

1

0

tbill1

Contributor

 • 

672 Messages

@XfinityBrandon​ 

I watched the first quarter on my main box, and the rest of the game on another.

3 years ago

0

forum icon

New to the Community?

Start Here