New Poster
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5 Messages
Espn 4k channel not working, says I need a subscription
I pay for all sports channels and 4k, have the 4k cable box. Have watched all year with no problem. Trying to watch Rose Bowl today on ESPN 4k channel it gives black screen saying this channel requires a subscription. Chat bot sent a signal to refresh box that did not correct issue. What's up with this?
hwkn
Contributor
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125 Messages
22 days ago
Yeah what’s up with this?please turn the 4K on.
(edited)
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homerdog_99
Contributor
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25 Messages
22 days ago
Getting same message
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DrKenny
Regular Visitor
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5 Messages
21 days ago
Same for me yesterday. Xfinity should fix this.
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rjw107141
Regular Visitor
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5 Messages
21 days ago
I had the same issue. I immediately got Xfinity customer service on a live chat. Of course she was unable to resolve it. She said she escalated it to her manager. She also offered to connect me to backline support. By then the 2nd quarter was starting. I declined the offer of additional support and continued watching the game in 1080P.
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XfinityAbby
Official Employee
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558 Messages
20 days ago
Hello @Sparty316, Thank you for reaching out on our Community Forum, have you tried unplugging the box and plugging it back in? Or any additional troubleshooting steps?
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dominisc01
Frequent Visitor
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26 Messages
18 days ago
It happened to me also. the Teck said the solution was to upgrade my subscription to the latest version. Because I'm
grand fathered in with my old subscription, I choose not to do it.
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