Error XRE-03137 for 3 days Me TV

I receive error XRE-03137 every time I try to tune in to Me TV or Me TV HD.  These channels will also not play on the Stream app.  I have refreshed the cable box and all that.  3 days running so far.  There's clearly a problem with the signal between Me TV and Xfinity...not on my end.

I just want to report the problem.  Xfinity assistant apparently can't handle the request.  I tried.  Reporting an issue should in no way be this difficult.