Frequent Visitor
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20 Messages
Error XRE-03121 on XiD-P
Started getting error code XRE-0321 on a XiD-P cable box several weeks ago. I have three cable boxes (each a different model), and this problem occurs only on this one cable box. It effects all channels. However, when I hit the Xfinity button and go to Apps, I can still receive Netflix and other streaming apps. Researching this problem through Xfinity Assistant suggested two solutions that worked once:
1. Do a System Refresh
2. Unplug the cable box for 2 minutes and plug it back in.
Each of these solutions worked once. Then after a couple of days the error returned. Once, the problem cleared by itself, but the problem returned after a day or so. So, I went to a Xfinity retail store and swapped out the box for a new XiD-P box. The new box has the identical problem.
I have called Xfinity support several times about this error code. A couple of times the agent was able to clear the problem, but as usual, in a couple of days the same error returned. The agents were unclear about exactly what they did to clear the error.
I have seen this problem reported on multiple Forum complaints but have found no suggested solution that actually works.
XfinityDilary
Official Employee
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4K Messages
20 hours ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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Rick_09357
Frequent Visitor
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20 Messages
2 hours ago
A Xfinity repair person came today. She said the main TV box was not "staged". She replaced my existing XG1v4-A box with an XG2v2-P box. Immediately after this new XG2 box was installed, the XRE-03121 error cleared from my XiD-P box. Hopefully, this fixes the problem.
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