Error XRE 03090

@user_6d46e4 

Cannot watch only TV Japan (3180) due to XRE03090 for 5 days

But other channels like NBC are OK to watch.

I restarted system and tv box today,

but not yet fixed.

Please fix asap.

Are you subscribed to TV Japan?

Thank you for reaching out @user_6d46e4. I have checked this error code and this error is commonly a temporary signal issue or interference outside the home and usually resolves itself within an hour or less. Occasionally, we experience system issues that might take additional time to resolve. 

I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken outside of rebooting your box? 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!