Error When Adding Channel Packages

I’m trying to add the Sports & News channel package however when I press next it results in a message saying “Sorry about that! We had a problem with our site.” I’ve tried on several phones and computers and it’s the same message each time regardless of the channel package I’m adding or removing.

Responses

Oldest First

Selected Oldest First

XfinityKassie

Official Employee

•

2.2K Messages

22 days ago

epearce443 Good morning! We appreciate you reaching out to our Xfinity Forums Community. I'm sorry to hear you are running into some difficulties adding on the Sports & News package to your account. I'd be happy to help you get it added. To begin, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Channels and Programming

epearce443

Error When Adding Channel Packages

XfinityKassie

New to the Community?