1 Message

Friday, December 9th, 2022 11:22 AM

Error message - Your plan does not include any channels

Receiving same message on all devices using a Xfinity stream app and through streaming website.  “Your plan does not include any channels”.   Restarted modem and all devices without any success.  Verified Xfinity account has TV plan selected.   Need my account configuration refreshed or corrected.

Official Employee


308 Messages

6 months ago

@user_02f95d Hello! Thank you for reaching out to us here on our Community Forums page. We are aware that the issue you described has been taking place intermittently but we have been hearing customers tell us this issue has started to resolve on its own, however, if you're still having the same issue, please feel free to send us a Private Message so that we can look into it further.

forum icon

New to the Community?

Start Here