1 Message
Error message trying to use xfinity to authenticate with Max (HBO)
This happens in a Chrome browser. I am logged into xfinity with the primary account. I go to max.com and select to sign in and use xfinity as "connect your provider". It shows a screen that says it has been successful but then ends in a screen that shows the following JSON object:
{
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response: "failure",
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code: 5116,
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status: 401,
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detail: "unauthorizedInvalid authentication response from Synacor",
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locale: "en-US",
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title: "Partner Authentication error",
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message: "Unable to complete partner authentication process. Please contact support."
}
What is the solution to this? How can I sign into Max?
interim40
New Poster
•
2 Messages
2 months ago
I have the same issue. I have tried Google Chrome and FireFox web browsers.
The error has persisted for over 11 hours now
Error:
{"response":"failure","code":5116,"status":401,"detail":"unauthorizedInvalid authentication response from Synacor","locale":"en-US","title":"Partner Authentication error","message":"Unable to complete partner authentication process. Please contact support."}
1
0
user_a6s877
1 Message
2 months ago
Same issue. Same error. It occurs both on my laptop and my phone. I was watching Max a few hours ago, but now I cannot log in. Extremely aggravating.
1
0
XfinityAngie
Official Employee
•
1.4K Messages
2 months ago
0
0