Error Code XRE-03059

This frequently reoccurring error code shutting me out of six of my most watched channels.

Equipment is almost brand new, and the issue started before the switch over to this new equipment.

There seems to be no rhyme or reason as to when the error is occurring.

Not dependent on weather or time of day.

410 A&E

412 Motor Trend

422 History Channel

426 Animal Planet

843 Headline News

883 Motor Trend

915 FXX HD

924 Nat Geo Wild

Also shuts me out of unused channels

415/828 HGTV

Responses

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CCShan

Official Employee

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443 Messages

3 years ago

Hi there @WJoe84 [Edited username] Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum! We are so glad to hear from you and want to assist in any way that we can with this error message.

This error can usually be resolved by the following steps:

Select Try Again on-screen.

Ensure all of your TV connections are tight ,if applicable.

Power cycle the TV Box by unplugging it in for 1-2 minutes and plugging it back in.

If you’re unable to power cycle the TV Box, try restarting it by saying “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable.

Generally we want to give it 4 hours after completing these steps before verifying resolution and if not, then we'd want to look at account specific diagnostics.

(edited)

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user_761d80

Visitor

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2 Messages

3 years ago

A technician just left my house because we had that error code last week. We weren’t able to get various channels. He had to replace cables from the street to the house. Too much noise on the lines.

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user_124590

Visitor

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1 Message

3 years ago

Have this with all my sports channels of course since football just started and no resolution for a week

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CCLayla

Gold Problem Solver

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259 Messages

Hi there, may I ask if you've had a chance to complete the steps shared in the above message?

I no longer work for Comcast

3 years ago

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user_eb4ef3

Visitor

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1 Message

Same problems here. Can’t watch a few channels because of this error

code. And before I’m asked, YES I tried these so called troubleshooting tips. I know them ALL by now and can easily work at xfinity except that I don’t want to.

I’m so tired of these high prices that come with lots of problems. I think it’s getting to be time to cut the cord.

3 years ago

XfinityRay

Official Employee

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3.1K Messages

Hello, @user_eb4ef3. Thanks for reaching out to let us know that you are also experiencing the issue and tried the troubleshooting steps provided above. I want to see this resolved and understand the frustration when channels are not working. Is this happening on more than one cable box? Is this only happening on Live TV or do you notice it while viewing the DVR, On Demand, or apps as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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brucekn

New Poster

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3 Messages

I have the same issue. In Boulder, CO. This has been happening for several years now and I have never gotten any response on phone support other than that given at the top of this post, which is useless. My issues are with Ion TV and Rocky Mountain PBS on channels 659 and 658 respectively.

I have tried all 3 channels that carry Ion TV ( one of which is 659, as said above), none of them work when I am having this problem. But what does work is the xFinity app on my iPad, so the signal from these channels is getting to xFinity. I have tried streaming my iPad to my Apple TV so everyone in our house can watch it but that’s not allowed , it doesn’t work.

3 years ago

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XfinityAmandaB

Official Employee

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2.5K Messages

@brucekn thank you so much for adding those details for you the XRE error code. If you have already done the troubleshooting listed above you can check out this page here. https://comca.st/3LrQ9zm;

The XRE error is typically issued with the boxes connecting to our network, but on a rare occasion there may be an issue with the channel, and we do need to get it reported using the correct troubleshooting.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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user_e7808b

Visitor

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1 Message

3 years ago

I, too, have this error code and have done the trouble shooting steps. I I've rebooted. I've tried to get resolution with on line cosy service but it want a to charge $49 for a monthly subscription for help. I just want what I've already paid for!

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CCErika

Problem Solver

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339 Messages

@user_e7808b

I appreciate you taking the time to reach out to us here on Forums.I personally know how frustrating it is to experience service issues when I am at home either relaxing or working. Are you still having the same issues at this time?

I hate to hear you are still having issues though currently it seems the network in your area is running strong with no internal issues.

I no longer work for Comcast.

3 years ago

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lns1122

New Poster

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4 Messages

3 years ago

Thursday evening 29 Sept Xfinity had an outage in our area probably due to storm winds. I was told to wait until the morning when the problem would be fixed. The system came back on. THEN the XRE-03059 code started happening on ESPN channels only on 30 Sept when we wanted to watch the Braves- Mets game. I called Xfinity. I did all the troubleshooting tips listed above and the Xfinity peeps refreshed it from their end. Error still showed. Happened again yesterday 1 Oct on ESPN when we wanted again to watch the Braves. It happened this morning 2 Oct when I wanted to watch F1 race. And, just now, another Braves game is being blocked by this stupidity. I'm going to call again but the helpers don't know what's going on IMO. What do I do next? Go to the Xfinity office tomorrow morning?

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XfinityThomasC

Official Employee

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2.8K Messages

Hello @Ins1122! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
Click the "New message" (pencil and paper) icon
In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
Type your message in the text area near the bottom of the window
Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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user_772b66

Visitor

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8 Messages

3 years ago

I've been having the same problems for well over a year. It is never resolved for long and it happens again. Always the same channels. No one has yet to explain to me why this happens again and again. Last month for example I had to be credited for 15 days because of this. The latest billing cycle has been even worse. Every day this month we have had this happen. Always the same code. This is beyond frustrating. Had friends over the other night to watch the Kentucky-South Carolina football game, and you guessed it, the SEC channel wouldn't come in. I'm about to call it a wrap and find another provider. I know all the so called tricks, The system refresh, restarting my cable box, checking connections, so don't go there. Friday (10/14) a technician is supposed to come out, but I doubt they'll fix this issue, nothing has worked.

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lns1122

New Poster

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4 Messages

@user_772b66 Hi, I had completely forgotten about this as I think I resolved it myself. I unplugged the TV, the Xfinity box, and the modem. Unplug means from the wall outlet. I left them off for 10-15 minutes as I was doing something else. I checked all the wires connected to backs of the devices and one (I don't remember which) was a bit loose but not all the way out. So, I then knew everything was tight. After that I plugged in the modem and waited until all lights were back to normal. Then, I plugged in the TV and then the Xfinity box. Turned on the channels - ESPN - for which we were having trouble with the error code, pixelation, or both. After all that everything has worked just fine. That was two weeks ago. Good luck.

3 years ago

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Channels and Programming

WJoe84

Error Code XRE-03059

CCShan

user_761d80

user_124590

CCLayla

user_eb4ef3

XfinityRay

brucekn

XfinityAmandaB

user_e7808b

CCErika

@user_e7808b

lns1122

XfinityThomasC

user_772b66

lns1122

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