1 Message

Thu, Jul 29, 2021 5:54 PM

Entertainment add-on not working

Hi. A few days ago we signed up for Limited Basic with a $15/mo Entertainment add-on. But we aren't getting any of the channels in the Entertainment add-on. Help?


Official Employee


268 Messages

2 m ago

Hello, @user_eae332! I'm sorry to hear that you haven't been able to access the new Entertainment add on feature that you recently added. I can absolutely double check to make sure the account is recognizing that it was added and we can go from there. Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file.


To send a Message:
1. Click on the Chat Bubble icon in the upper right corner to access our new Peer 2 Peer feature!
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!

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