Visitor
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1 Message
Entertainment add-on not working
Hi. A few days ago we signed up for Limited Basic with a $15/mo Entertainment add-on. But we aren't getting any of the channels in the Entertainment add-on. Help?
Visitor
•
1 Message
Hi. A few days ago we signed up for Limited Basic with a $15/mo Entertainment add-on. But we aren't getting any of the channels in the Entertainment add-on. Help?
Responses
XfinityKaitlan
Official Employee
•
268 Messages
2 m ago
Hello, @user_eae332! I'm sorry to hear that you haven't been able to access the new Entertainment add on feature that you recently added. I can absolutely double check to make sure the account is recognizing that it was added and we can go from there. Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file.
To send a Message:
1. Click on the Chat Bubble icon in the upper right corner to access our new Peer 2 Peer feature!
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!
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