Contributor
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27 Messages
Echoing on commercials only on sports channels
A moth ago the sports channels were pixilated. 1 different tech came out. The last one gave me all new cables inside and out and did some work on the pole. The pixilation was fixed, now the sports channels commercials are echoing. The techs have all done the same thing and nothing works. One tech even told me to get a new TV. I asked to speak to a supervisor and I was told they were short staffed and I would have to call back next week to set up an appointment. Well you know what that means. I will again, for the 6th time, be on the phone for another 3-4 hours while they "trouble shoot" even after I tell them everyone keeps doing that and it doesn't work. I feel like I'm stuck in a vortex.
XfinityEmilyB
Official Employee
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2.1K Messages
4 years ago
Thank you for taking time to reach out to our forum about your issues with audio echoing on the sports channels, @user_a850ae! I feel like sports are always on in my house so it would be a huge nuisance if that was happening. Is this happening on more than one TV? Have you tried refreshing by pressing the "A" button on the Xfinity remote?
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