Xfinity Support's profile

Official Employee

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243 Messages

Tuesday, March 31st, 2026 8:21 PM

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired.

 

Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience.

For more information, visit https://www.xfinity.com/facts

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Visitor

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2 Messages

3 hours ago

Tired of not having channel 7.i pay over $250 in cable cost and I can't enjoy channel 7

Note: This comment was created from a merged conversation originally titled Return channel 7

Contributor

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130 Messages

2 hours ago

When will this get resolved?

Visitor

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5 Messages

2 hours ago

Well, Comcash, the bill arrived. . . $30.30 charge for "Broadcast TV".  No credit for three Scripps channels gone for 23 days of the billing period and no credit going forward for the rest of the billing period ending May 22.  

28 DAYS since  the pinky purple screen appear blaming Scripps.  28 days with what appear to be AI generated responses to the posts from subscribers paying for something we aren't getting.  No apparent effort to resolve the issues and return the missing channels.  

With the consolidation of various media into fewer companies, what happens when Comcash  (the largest media conglomerate by revenue at $123.7 billion in 2024) can't reach an agreement with the Ellison family?  Or the Murdoch family?  Or  the rest of the few buying up the media?  

Can AI tell us how many have left Comcash since this began?  Just have AI tell us this is permanent - no Scripps stations on Comcash, and we all can move on to another provider, buy antennae or whatever.  

Visitor

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2 Messages

48 minutes ago

I am infuriated that we lost the local channel Fox 13 (KSTU) in Salt Lake City, UT. They have the best news in town, and your claim that it is "keeping costs down" seems disingenuous. BRING IT BACK NOW

Note: This comment was created from a merged conversation originally titled Bring Back Scripps

Visitor

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2 Messages

47 minutes ago

When will this be over?   Make it soon,

Visitor

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4 Messages

46 minutes ago

The impasse with Scripps stations has lasted a ridiculously long time. Work it out!  Or issue rebates for the 5 hours of programming I have been missing for weeks. If this continues much longer I will be leaving Comcast. 

Note: This comment was created from a merged conversation originally titled Bring back my CBS station WTVF in Nashville or refund/rebate the 5 hours of programming I can't watch daily

Official Employee

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2.4K Messages

Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/facts.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

So, is this a “NO” if I call and ask for some type of adjustment to my bill?

Visitor

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2 Messages

Xfinity,

having an all-access channel not be available is a much bigger problem than just "entertainment."  This is also how many people get their news from the world and local community along with weather and emergency preparedness.  It's way more than just "entertainment."  

Visitor

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4 Messages

Absolutely!  I couldn't agree more.

Visitor

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4 Messages

45 minutes ago

How long do I need to wait to get fox 13 again?.  If it is going to be much longer I will need to go to another provider.

Note: This comment was created from a merged conversation originally titled No fox 13 in Utah.

Official Employee

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2.3K Messages

Hi there @user_434e70. I am sorry to hear that you lost a channel due to the contract with E. W. Scripps. There has been no agreement at this time. 

I am an Official Xfinity Employee.
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Visitor

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2 Messages

We pay enough for xfinity please put kstu fox channel 13 back on 

Visitor

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4 Messages

If it goes on much longer without Fox 13, you will force me to get another provider.

Visitor

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8 Messages

45 minutes ago

Please get channel 7, WXYZ Detroit back on the air!

Note: This comment was created from a merged conversation originally titled Blackout

Visitor

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4 Messages

44 minutes ago

Please restore Channel 7 in Colorado. 

Note: This comment was created from a merged conversation originally titled Channel 7

Visitor

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2 Messages

44 minutes ago

Please reach an agreement so that regular channels in Denver can be viewed with my cable service!!

Note: This comment was created from a merged conversation originally titled Agreement with Scripps

Visitor

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2 Messages

43 minutes ago

I can no longer watch my local ABC channel, WXYZ. There are other channels that are no longer available. There's never anything to watch except horror movies, crime, war, etc. I'm getting ready to cut the cord. $175 a month, for what?

Note: This comment was created from a merged conversation originally titled Where have all of the channels gone?

Visitor

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2 Messages

43 minutes ago

Scripps programming no longer available.  Unhappy with this loss.  Please return this programming!

Note: This comment was created from a merged conversation originally titled Scripps Programming

Official Employee

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3.3K Messages

@shackleisland

 

Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

I’ve been a faithful Xfinity’s customer and won’t be much longer if ABC network isn’t returned to our cable package. They took away our favorite channel but haven’t decreased my bill or compensated for the inconvenience.

Official Employee

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2.4K Messages

@user_rpkfhq Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges  The QR code on your screen should direct you to http://xfinity.com/facts  Also selecting OK on the Xfinity Voice Remote directs you to an Alternative Viewing Guide with similar content.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

42 minutes ago

Bring back my fox 17 that I am already paying for !!!!!

Note: This comment was created from a merged conversation originally titled Fix 17

Official Employee

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1.1K Messages

@user_mnkyev, Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/facts.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

41 minutes ago

Please return NBC to our programming!

Note: This comment was created from a merged conversation originally titled NBC

Visitor

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2 Messages

Please return WPTV (NBC) Live television.

Visitor

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2 Messages

please return NBC and court tv

Official Employee

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2.8K Messages

 

user_jfpq0s Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

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694 Messages

Hello @user_ua3fa5 we are working extremely hard to bring all the networks that we love back to Xfinity as soon as possible. We do appreciate your patience while we deal with are current network issues. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

41 minutes ago

 Not only do you already charge a ridiculous amount but can’t keep Scripps contract without another price gouge! It’s amazing other carriers can keep things going!  
Loyal customers have not received any compensation yet can’t access anything on ABC. I’ve received no updates, no money from you! FIX THIS!!

Note: This comment was created from a merged conversation originally titled ABC!!

Official Employee

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836 Messages

Hello @user_ezykhg Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/facts.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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