Xfinity Support's profile

Official Employee

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242 Messages

Tuesday, March 31st, 2026 8:21 PM

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired.

 

Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience.

For more information, visit https://www.xfinity.com/facts

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Visitor

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2 Messages

7 hours ago

Xfinity needs to settle their differences with scripts. Our association just extended their contract with you all. I have a half an ocean to go with hot wire or someone else. You are holding the customers hostage. Xfinity is a beast as far as I’m concerned, and this needs to be resolved. I am very, very, very unhappy with Xfinity and so is a majority of people that have your service.   Think about it    

Note: This comment was created from a merged conversation originally titled Channels

Visitor

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1 Message

6 hours ago

Please get WXYZ Channel 7 Detroit back on the air ASAP!

Contributor

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20 Messages

3 hours ago

Hi Xfinity Team,

I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.

As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.

At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.

If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.

I am requesting:

  1. A clear explanation of why this decision was made
  2. Information on whether Scripps programming will be restored
  3. An adjustment to my bill to reflect the loss of these channels

I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.

Note: This comment was created from a merged conversation originally titled Poor Decision to Drop Scripps

Visitor

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2 Messages

2 hours ago

I am not getting abc anymore. Why

Note: This comment was created from a merged conversation originally titled Why am I not getting abc

New Poster

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7 Messages

2 hours ago

Bring back channel 7 or start refunding $

Note: This comment was created from a merged conversation originally titled When will the two children settle the dispute

Visitor

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1 Message

1 hour ago

My bill went up but my services/channels available went down. How does Xfinity reconcile that? Xfinity tries to argue that it allowed the Scripps programming to end because it didn't want to pass high costs off to customers. Then how do you explain the currently exorbitant price with less services? How much of a monthly refund will all of the Xfinity customers be receiving for the channel(s) that is unavailable. Xfinity is simply interested in how its own profits can be. 

Visitor

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1 Message

1 hour ago

We cannot watch channel 7 news, World News, American Idol and several other shows,  why can't this be worked out.   This is regular TV, we are thinking of canceling Xfinity and switching to something else.  First you canceled watching Tiger games, now regular TV.  What's next.

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