E. W. Scripps Programming Agreement Expired

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage.  To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for putting your attention to this concern. 

Hi Xfinity Team,

I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.

As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.

At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.

If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.

I am requesting:

1. A clear explanation of why this decision was made
2. Information on whether Scripps programming will be restored
3. An adjustment to my bill to reflect the loss of these channels

I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.

Give me back wptv please

Where can I watch NBC Nightly News on NBC? WPTV doesn't broadcast any shows because of their contract dispute with Scripps. 

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going to go down or if you are able to make a deal with them, how much is our bill going to go up?

When will my channels return?  Will I be getting a refund for loss of service 

The fact that Xfinity has blocked out ABC over a dispute is absolutely infuriating.

I tuned in to watch one of the most important NHL games of the year today and I can't.  

If you think letting this dispute get to your customers is going to put pressure on ABC you're wrong.

I've had Xfinity for over 30 years and this is the last straw for me.  I place zero blame on ABC, this is 100% Xfinity ls fault.

Please return ABC to lineup. The amount of money spent monthly with xfinity is adequate for this. If you cannot do this, then I will be looking for new service. There are many out there. 

This has gone on long enough. Both entities are losing advertisement dollars.  Your customer are frustrated, angry, and quite honestly, [Edited: "Language"].  It is time for both entities to resolve this immediately.  Yes, credits on our bills are fine, but that is not what we want.  What we do want is the return of all channels.  The information we have not been provided is:

1. What increase to our bills has Scripps demanded?

2. What increase has Xfinity countered with to Scripps demands?

3. What is the scheduled resolution of the pissing match between Scripps and Xfinity?

4. Why has any and all customer service gone out the window?

5. How will Scripps/Xfinity recover from lost advertisement revenues?

6. How about y'all just put on your big girl panties and stop acting like spoiled children on the playground and work this out?

Would love to see a response.  Keep in mind, the longer (in my area) CBS is not available, we will forget about shows we loved and watched forever and move on.  Kids, it is time to work it out.  Act like adults instead of playground bullies.

Hi Xfinity Team,

I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.

As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.

At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.

If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.

I am requesting:

1. A clear explanation of why this decision was made
2. Information on whether Scripps programming will be restored
3. An adjustment to my bill to reflect the loss of these channels

I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.

Hi Xfinity Team,

I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.

As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.

At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.

If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.

I am requesting:

1. A clear explanation of why this decision was made
2. Information on whether Scripps programming will be restored
3. An adjustment to my bill to reflect the loss of these channels

I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.

I'll give it another week then switch to Verizon. I see this as a violation of our agreement.