Xfinity Support's profile

Official Employee

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241 Messages

Tuesday, March 31st, 2026 8:21 PM

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired.

 

Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience.

For more information, visit https://www.xfinity.com/facts

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Visitor

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2 Messages

5 hours ago

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage.  To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for putting your attention to this concern. 

Note: This comment was created from a merged conversation originally titled ABC affiliate no longer available

Visitor

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6 Messages

Contract issue I read in certain cities?

Visitor

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6 Messages

It's scripts they want to charge xfinity more so if their cost goes up so does yours it's a contract issue and not everywhere if you Google it there is more info that explains it ..abc cvs a few others are a 3rd party that xfinity pays them for  they are the issue not xfinity

Official Employee

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792 Messages

@user_9rraw3  Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made, and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

Disappointed that we can't watch the NCAA Women's Basketball Championship because of this situation.

Visitor

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2 Messages

I personally don’t give a rats [Edited: Language] about the loss of ABC news, The View, and GMA (and its absolutely laughable that Scripts thinks they should get more money for perceived value in that network!). But if you’re not providing those channels, then I believe a refund is in order.

Visitor

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14 Messages

5 hours ago

Hi Xfinity Team,

I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.

As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.

At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.

If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.

I am requesting:

  1. A clear explanation of why this decision was made
  2. Information on whether Scripps programming will be restored
  3. An adjustment to my bill to reflect the loss of these channels

I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.

Note: This comment was created from a merged conversation originally titled Poor Decision to Drop Scripps

Visitor

 • 

14 Messages

5 hours ago

Hi Xfinity Team,

I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.

As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.

At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.

If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.

I am requesting:

  1. A clear explanation of why this decision was made
  2. Information on whether Scripps programming will be restored
  3. An adjustment to my bill to reflect the loss of these channels

I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.

Note: This comment was created from a merged conversation originally titled Poor Decision to Drop Scripps

Visitor

 • 

14 Messages

5 hours ago

Hi Xfinity Team,

I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.

As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.

At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.

If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.

I am requesting:

  1. A clear explanation of why this decision was made
  2. Information on whether Scripps programming will be restored
  3. An adjustment to my bill to reflect the loss of these channels

I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.

Note: This comment was created from a merged conversation originally titled Poor Decision to Drop Scripps

Visitor

 • 

14 Messages

5 hours ago

Hi Xfinity Team,

I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.

As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.

At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.

If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.

I am requesting:

  1. A clear explanation of why this decision was made
  2. Information on whether Scripps programming will be restored
  3. An adjustment to my bill to reflect the loss of these channels

I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.

Note: This comment was created from a merged conversation originally titled Poor Decision to Drop Scripps

Visitor

 • 

14 Messages

4 hours ago

Hi Xfinity Team,

I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.

As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.

At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.

If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.

I am requesting:

  1. A clear explanation of why this decision was made
  2. Information on whether Scripps programming will be restored
  3. An adjustment to my bill to reflect the loss of these channels

I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.

Note: This comment was created from a merged conversation originally titled Poor Decision to Drop Scripps

Visitor

 • 

14 Messages

4 hours ago

Hi Xfinity Team,

I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.

As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.

At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.

If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.

I am requesting:

  1. A clear explanation of why this decision was made
  2. Information on whether Scripps programming will be restored
  3. An adjustment to my bill to reflect the loss of these channels

I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.

Note: This comment was created from a merged conversation originally titled Poor Decision to Drop Scripps

Visitor

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4 Messages

4 hours ago

Give me back wptv please

Visitor

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2 Messages

3 hours ago

Where can I watch NBC Nightly News on NBC? WPTV doesn't broadcast any shows because of their contract dispute with Scripps. 

Note: This comment was created from a merged conversation originally titled WPTV NBC affiliate

Visitor

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2 Messages

2 hours ago

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going to go down or if you are able to make a deal with them, how much is our bill going to go up?

Note: This comment was created from a merged conversation originally titled Credits or refund due to loss of Scripps contract

Visitor

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2 Messages

I agree!  Xfinity/Comcast had same issue in 2024 with Bally Sports (Diamond Sports) channel 39 viewing Miami Marlins baseball games in South Florida viewing area and was not resolved until 08-01-24 and missed 4+ months of the 2024 season. Tried streaming from Bally app and was poor results so gave up on trying to view these games. Xfinity never notified viewers when dispute was resolved in late July and was to resume games on 08-01-24. I found out 08-17-24 on internet article that contract dispute had ended. Poor communications from Xfinity. Shortly after in October 2024 Xfinity switched it to Fanduel Sports Network. Now in 2026 Xfinity receives Marlins games from Marlins TV and that was not in place until day before start of season 03-27-26. Never ending.

Will miss the last 8.5 games of Florida Panthers starting 03-31-26. At least Xfinty notified me by email on 03-31-26 of the contract dispute.

Only good thing is that Panthers are having a poor season and out of playoffs, otherwise would be worse. I still wanted to watch their final games so another Xfinity contract dispute. There should be automatic credits to monthly bills for every day the dispute and no contract continue. Maybe they would resolve these contract disputes quicker and stop with the blaming the other guy for not coming to an agreement. Takes two to negotiate and not have these interruptions. I watch a lot of sports so 90% of the channels in my Ultimate Tier plan are useless to me. The sporting events weigh much greater with me and more valuable to me in an adjustment from Xfinity. This constant interruption of my channel availability is a problem

Official Employee

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1.3K Messages

Good afternoon user_m7s2a5. We regularly review, and update our programming, and will certainly bring your feedback forward. If you would like assistance with reviewing your plan or your options, we are happy to assist. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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4 Messages

Sounds good to be but I doubt very much if we’ll see any kind of credit on our bills. I’ve been with Xfinity for 20+ years. They certainly NOT accommodating!  Just saying……

Prudence Storhok

Visitor

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3 Messages

I would like to know the same. I would like to know when Scripps and Xfinity are going to put on their big boy pants and work this out without increasing our bills exponentially. I was forced to go out and buy an antenna so that I could at least watch local stations that are affected; I should not have to do that with the plan and the amount of money that I’ve spent with Xfinity for 20 years now. I would hope that all of us are going to have a discount on our next bills and until this is straightened out.

I also found the way that all of a sudden this happened in the middle of watching a show on ABC last Tuesday evening…literally in the middle of it all the channel disappeared. Seemed like a pretty immature way to handle this

Visitor

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3 Messages

i am in same boat pOaboC is our local  station how do I apply for credit ?

Visitor

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3 Messages

2 hours ago

When will my channels return?  Will I be getting a refund for loss of service 

Note: This comment was created from a merged conversation originally titled Scripps contract

Visitor

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2 Messages

2 hours ago

The fact that Xfinity has blocked out ABC over a dispute is absolutely infuriating.

I tuned in to watch one of the most important NHL games of the year today and I can't.  

If you think letting this dispute get to your customers is going to put pressure on ABC you're wrong.

I've had Xfinity for over 30 years and this is the last straw for me.  I place zero blame on ABC, this is 100% Xfinity ls fault.

Note: This comment was created from a merged conversation originally titled ABC Detroit vs Xfinity Dispute

Visitor

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1 Message

1 hour ago

Please return ABC to lineup. The amount of money spent monthly with xfinity is adequate for this. If you cannot do this, then I will be looking for new service. There are many out there. 

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