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Danslow3
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2 Messages

Sunday, March 30th, 2025 6:24 PM

DVR recording with audio description

SNL recorded with audio description and there’s no way to turn it off. It’s really annoying and the audio is horrible. I checked the settings and it’s not turned on. 

Question

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Updated 

12 hours ago

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6

user_cetfz8

1 Message

3 days ago

That happened here as I watched SNL. I could not turn it off. Was it a system problem?

1

XfinityMartyR

Official Employee

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1.9K Messages

 

user_cetfz8 We are not seeing anything being reported by our engineering team. Do you have the same issue on other programs? 

 

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18 hours ago

0

user_gnwj58

1 Message

3 days ago

Yes, same thing happened to me.  Very distracting.  Please fix.

0

0

user_9lmb09

1 Message

3 days ago

Same here. Tried the actual Smart TV settings and Xfinity settings, both say audio descriptions are off. Super-annoying. 

1

0

XfinityThomasA

Official Employee

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2.2K Messages

 

user_9lmb09 - I understand feeling that way and I might feel that same way too. Our team can help. Can you fill me in on how you have the program set to record?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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14 hours ago

0

user_d6qbyo

1 Message

3 days ago

Same…anyone there to answer this?

1

0

XfinityAlfonso

Official Employee

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1.5K Messages

Hey there user_d6qbyo is this only occurring during SNL recordings, or by extension, other NBC programming? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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14 hours ago

0

marskem

New Poster

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2 Messages

2 days ago

Same thing here — the last 2 SNLs recorded this way.  So annoying!!!  My settings show Audio Descriptions are turned off.  Some type of software bug?  

1

0

XfinityChelseaB

Official Employee

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1.5K Messages

Hello @marskem, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 hours ago

0

XfinityBrianH

Official Employee

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1.2K Messages

20 hours ago

 

Danslow3 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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