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J_W_R
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4 Messages

Sunday, October 30th, 2022 12:07 AM

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Dvr not recording live sports

I have a recording set for Golden State Warriors content. But the DVR only records the replay of the game, not the live showing. Why?

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2 years ago

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ThatDonGuy

Problem Solver

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793 Messages

2 years ago

What channel are you trying to record the game on, and where do you live (general area - not too specific)? It could be a legal issue of some sort.

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CCElizabeth

Problem Solver

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908 Messages

2 years ago

Hello @J_W_R Thank you for bringing this issue to our Xfinity Community Forum. You are in the right place for answers!

 

@ThatDonGuy brings up a good point and may be spot on. Some games are blacked out in certain markets at the discretion of the teams playing. Are you local to The San Francisco area?

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Larryhir

Visitor

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4 Messages

2 years ago

Same problem the past three weeks or so.

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Larryhir

Visitor

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4 Messages

2 years ago

App says recordings are set, but many aren’t. This is a recent problem as well as the app just not showing up.

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XfinityEmilyB

Official Employee

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1.7K Messages

Thank you for reaching out to our community forum so we can help with the Xfinity Sports app, @Larryhir! I love being able to record my favorite shows so I can watch them in my free time and I'd be frustrated if I was having these issues. How much storage do you have left in your DVR when you notice issues? Your DVR has a certain number of tuners, so if there are too many programs being recorded at once, the recording won't start. How many recordings were going at once? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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user_a60b68

Visitor

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1 Message

2 years ago

Same problem.

The record icon shows 🚫 instead of 🔴

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CCStephanieT

Contributor

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342 Messages

Hello @user_a60b68 thank you for reaching out through our forum. Is this issue only present when trying to record live sports? 

I no longer work for Comcast. 

2 years ago

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