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user_284731
1st Topic

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1 Message

Saturday, April 17th, 2021 6:33 PM

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dvr keep issue

I've setup a number of series recordings and use the "keep" feature to just keep only 10 episodes of a program. Why is this feature no longer working? The dvr keeps recording the program beyond 10 episodes till it fills the dvr. I've tried resetting the series recording and reset the dvr but it is still recording beyond the number set in the "keep" setting.

Question

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Updated 

4 years ago

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XfinityThomasC

Official Employee

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2.6K Messages

4 years ago

Hello user_284731

Hello and thank you! I really appreciate you being a member of the Comcast Family! I noticed you haven't had a response to your inquiry. Are you still having issues with the Keep feature? 

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user_67fd90

Visitor

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2 Messages

4 years ago

Same issue for a few

months.  I hope someone posts a response.  

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XfinityEmilyB

Official Employee

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2.1K Messages

Thank you for reaching out to us here on our forum about your DVR issues @user_67fd90. I love recording my favorite shows so I can watch them in my free time so I'd be upset if my DVR wasn't working the way I wanted it to. What troubleshooting steps have you tried so far? Is this happening with everything you record or just specific content? 

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4 years ago

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m1barron

Regular Visitor

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6 Messages

4 years ago

Yes, me to, wish you got an answer...

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m1barron

Regular Visitor

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6 Messages

4 years ago

me too,  too bad xfinity folks can't answer the question..

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user_67fd90

Visitor

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2 Messages

4 years ago

Same issue here.  Seems like a fairly basic feature to set a limit on the # of recordings in a series.  All started when I went to Cloud DVR. 

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