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Visitor

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3 Messages

Mon, Sep 13, 2021 1:17 AM

DVR glitch

I cannot watch my recorded video because it keeps glitching.  It stops periodically (multiple times in a matter of seconds) making the show unwatchable.  Occasionally, there seems to be a small stretch that is normal but just when you think you can watch, it starts again. I can't even fast forward because that glitches too.  Also, the remote seems to be lagging.

Based on an internet search, there seem to be others with a similar problem but I have not seen any kind of solution.

Responses

Visitor

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3 Messages

8 d ago

By they way, I already tried rebooting on my end and the troubleshooting available through the xfinity website, which I think ended up rebooting something on the comcast end (it said it would take 20 minutes but I don't think it took the full time).

Official Employee

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81 Messages

@user_ca8b22 Thank you so much for reaching out for help with this recording glitching and your remote lagging in our Xfinity community forum! I know it is a pain when you need to fast-forward or rewind and the delay in the remote is messing everything up let alone having issues with the recording. 

 

What you can do as a test is on a smart device download the Xfinity TV remote app you can use the app like your own remote but it is connected directly to the internet. If it is much faster in response then you know your upstream signal (sent from the set-top box to our servers) is not getting a good signal level and that can be fixed. The problem can be outside your home to Comcast servers or in the home wiring.  

 

I can also help take a closer look for you if you would like. Please send us a private message. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat. 

 

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message 

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