Visitor
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1 Message
Drop the tv and keep the internet
I cannot continue to pay $265. per month. I want to eliminate the tv, which I haven't used in years and keep the internet. If that isn't possible I'll return all the equipment ASAP and close the account. Thank you!
XfinityMatthew
Official Employee
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2.2K Messages
9 hours ago
Hello @user_rq8dxm Thank you for reaching out. Internet only is definitely an option. We'd be happy to help to look the options for you. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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