Dolby Vision & Atmos No Longer Available on MAX

Hi XfinityAnthonyT- 

Than you kindly for taking the time to reply to me.  As I suspected, after 2.5 hours on the phone and I was able to drop all X1 Services, DVR Service, all premium channels and went from tier 3 to tier 1 , and lo and behold, my bill was about $50.00 less.

What is the penalty for dropping all Xfinity service except two  paid in full Apple iPhones - Both, BYOD? 

Thank you again for your help. :) 

@Art11Trighton Customers may pay an early termination fee (ETF) if they cancel all Xfinity services(not including mobile) before their contract ends. The Early Termination Fee applied to the account declines each month the customer keeps the service. You must maintain at least one cable line of business (LOB) to avoid being charged an Early Termination Fee. Xfinity Mobile is not considered a cable LOB and maintaining only Mobile does not allow a customer to avoid being charged an Early Termination Fee. You can review this article https://www.xfinity.com/support/articles/my-account-find-contract to help you find your legal agreements and contracts in your account. 

Happy Holidays and Truly, than you for being so kind in your reply.  I currently have no contract with Xfinity including my Iphones, both paid in full.  I suppose I was just venting my frustrations at the really awful way Xfinity handled this.  They CONSTANTLY push those AI powered BOTS which would be  truly excellent asking if you’ve unplugged the device, waited 30 seconds, then plugged it back .😳 If this is the best AI has to offer, we’re worrying too much.

Anyway, Happy Holidays to you and yours XfinityThomasC! You’re a credit to numanity.

fortunately, I fear it took me more than a few hours nilling around with folks who still use phones for social calls: HOW CUTEIS THAT?  But indeed, after about 90 minutes on hold I got a great deal,

Half my previous service level and a full 12% Cheaper.  I think we have 25 channels now, no DVR,No HD, and Gig Internet.  This bundle comes in at mere $220.00,  

So, for 60 bucks, I lost my cool cable boxes, on Demand Dvr, God know how much garbage I never watch, HBO, Showtime, EPIC, Premium Tier Channels, AND Streaming Apps.   And still even I were willing to cut Comcast a check for $100.00 monthly, I still couldnt watch all the great shows in HDR/ Vision.  So silly. 😳 

so

@Art11Trighton I totally understand all of your frustrations, our team can always double check your promtions and services to double check if we have anything that could help you save or get your addirtional services/features at no additional cost or that are discounted. Just send our team a direct message if you'd like to us to check for you. Our team can most definitely take a further look at this issue and see if we can assist. To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

Max has control of what they want to offer. We can only provide the service they give us permission to provide to customers.