Cakeco15's profile

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Sun, Dec 15, 2019 9:00 AM

Displeasure

I was having trouble with my reception. All of my DVR programs were disappearing and I had to unplug and replug for them to be restored. This happened three or four times each day. The techician said that I needed to upgrade the boxes, which I did. However, I was not told that by getting a new package, I would lose WE TV. If I had known this, I would not have agreed to the change. Since I was grandfathered on WE, I would like to have it reinstated. I don't feel that this is an unreasonable request.  Thank you.

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2 y ago


@Cakeco15 wrote:

I was having trouble with my reception. All of my DVR programs were disappearing and I had to unplug and replug for them to be restored. This happened three or four times each day. The techician said that I needed to upgrade the boxes, which I did. However, I was not told that by getting a new package, I would lose WE TV. If I had known this, I would not have agreed to the change. Since I was grandfathered on WE, I would like to have it reinstated. I don't feel that this is an unreasonable request.  Thank you.


You were grandfathered in with WE, but when you made the changes you lost that option.

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