Disney+

Hey there user_4xikj3! Thanks for stopping by to let us know about the Disney+ issues you're running into. I can imagine how frustrating that would be to deal with whatever I'm trying to watch constantly freezing on me, but you're in the right place for help 👍 All the troubleshooting you've already done helps us a ton, so if you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be glad to start digging deeper into this for you.

To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum