Visitor
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2 Messages
Disney plus not working
Hi, I had the same tv box for 6 years and never had an issue. Recently I change the tv box to a newer one, Wich is the same exact box, (I exchange it at the local store and the rude lady promised, it was the same box with updated software) and with this new one, all apps work except for Disney Plus. When I click on Disney Plus, immediately prompts me to get a new tv box or go black screen. The new box is a XG2v2-S, model Samsung SX022ANM. Is there any fix or do I need a new box jet again?
Accepted Solution
user_e7fd78
Visitor
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2 Messages
1 year ago
Ok I found my answer, apparently xg2v2 (no -S) is compatible but xg2v2-s models SX022ANC and SX022ANM are not. I'm just extremely disappointed in the lack of knowledge and professionalism of my local store as well as Xfinity support. When exchanging the box I brought these specific questions to my local store representative and she just got upset, And when the Disney issue arose I call Xfinity support, and they transfer me to a technician, who troubled shoot the box and couldn't do anything and offer me to have a tech come to my home for 100$ an hour. Also, may I say, The whole reason for the exchange was because Im paying for 1 gb internet and recently a tech told me, after so many years, that the reason I didn't get 1 gb was because I had an old router. So, I went to the store and took the opportunity to change both my router and the slow tv box. Why was I denied this info? Why a phone technician doesn't know about these issues? why was I offered the original router when Xfinity well know it wasn't capable of delivering 1gb internet? Why even offer a tv box that is NOT capable of offering all services? I dont even going to get in into that the real issue is lack of competition, I would say that we as customers deserve a better support than what we are getting at local stores or phone right now.
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