Visitor
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2 Messages
Disney plus Error Code 83
Hello,
I am attempting to access Disney plus. I have not had any problem until 2 days ago.
I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83
Disney+ Error Code 83 is a connection or device compatibility issue meaning the app cannot authenticate your device or play protected content (DRM). To fix it, restart your app and device, ensure you are using a supported, updated device, disable any active VPNs, and check your Wi-Fi connection.
I have restarted the TV box and the Internet Gateway and verified the TV box is compatible (XC1v4-A)
I have connected to Disney plus and view a selected video on the computer.
Everything seems to be correct, except the error continues for the past 2 days.
What else can I do?
Accepted Solution
user_hmlkg3
Visitor
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2 Messages
4 days ago
I have been able to answer my own question. ! :-)
The signal is routed through the XG1-v4 cable box into a Yamaha HTR-4065 AV Receiver. The HTR-4065 had never had the firmware updated. Apparently the HTR-4065 with v1.11 firmware was not compatible with the Disney security protocols. I was able to update the firmware from 1.11 to 1.23.
Success and back to watching.
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user_4asmt8
Visitor
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1 Message
1 hour ago
I am having the same issue but it is currently unresolved. I have a TCL Roku TV and it has been updated regularly to the most recent firmware and it plays Disney+ just fine on the TV side. I have gotten a new Xfinity Gateway box and installed it and it works just fin3 but still will not play Disney+.
Any help or suggestions? Thanks in advance!
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