Visitor
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3 Messages
Disney Plus Bundle Not Activating
I am at a loss. I upgraded my xfinity plan on APRIL 1 this year meaning it has now been over a month since I changed my plan to the gig speed with peacock and disney/hulu bundle included. No matter what I do, the Disney/Hulu bundle will not activate. Every single time I click the activate button, I am prompted to sign into Disney, and when I do, I am stopped with an error message that says "Manage Subscription to Complete Activation" nothing is making it go through, I have spoken with so many customer service reps, I have even spoken with Disney customer service, I have tried on different devices, I have cleared cookies and cache, I have tried incognito windows. It seems I am not the only customer who is facing this issue either and it is incredibly frustrating that it has now been over a month since I upgraded my plan yet I have been stuck unable to use one of the main perks that I signed up for. What can be done about this??
XfinityChristy
Official Employee
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2.7K Messages
11 hours ago
To better understand what’s happening, can you share if you’re signing in with an existing Disney account or trying to create a new one during activation? Also, are you seeing the bundle listed as included on your Xfinity account when you check your plan details? Have any of the agents you spoke with confirmed if the feature is fully active on our side?
If you’re open to it, I can review this further and help get everything aligned, so you can access your bundle. Just let me know what you’re seeing on your end, and I’ll continue working through it with you here.
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