Visitor
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2 Messages
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
Visitor
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2 Messages
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
Reizo
Visitor
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3 Messages
11 hours ago
Having this exact same problem. I've attempted the suggested fixes listed throughout. I can watch Disney plus and Hulu just fine on my computer but both freeze up on the TV using the X1 TV box during ads. There does not appear to be any remedy for it.
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Reizo
Visitor
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3 Messages
2 hours ago
After spending an entire day going through steps provided by xfinity support on reddit I was directed to contact disney+. They provided me the phone number. After working with them they informed me the problem is an outdated version of disney+ on the X1 tv box. There is no means for me to update the version of the app. They got xfinity on the line, turning it into the disney+ rep, an xfinity rep, and me. I was told by that xfinity rep that because I don't pay for disney+/hulu through a subscription through them that there is nothing they can do for me. I double checked that I have a compatible x1 tv box, a XG1v3 Arris model. I've done every refresh or restart that I can. Whatever updates available should have been uploaded.
So the equipment that I pay for through xfinity that is suppose to be supported for this and other apps isn't working with two services that xfinity happens to offer themselves and the company I pay for that equipment is telling me that because I don't subscribe through them that they won't assist me with correcting the functions of a device I pay for each month.
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