Visitor
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1 Message
Disney+ app no longer working
I've been using the Disney+ app on the set top box since it became available. Within the last couple days, it no longer works and initially I got an error 42 code and now i get a message stating i need to upgrade my equipment
Responses
XfinityAbbie
Official Employee
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377 Messages
2 m ago
@user_5da1aa Hello and thank you for taking the time to reach out. I am sorry to hear you are no longer able to use Disney+ on your TV box. It definitely sounds like you are going to need a new box. You can exchange your incompatible X1 TV Box by choosing the Disney+ app tile and following the prompts on-screen.
The following X1 TV Boxes aren’t compatible with the Disney+ app:
May I ask what the model of your TV box is?
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donap
Frequent Visitor
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17 Messages
1 m ago
Disney+ app is completely missing from our X1 box all of a sudden. How do we get it back??
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