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user_91cdfa
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Tuesday, March 15th, 2022 12:14 AM

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Discovery + Home Screen

When I get into Discovery+ with X1 box, it won’t display the main part of the screen. The side menu on left is there, and I can use that. I have deleted the cookies and tried again.  Still nothing. It was working fine.  Not anymore. 

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Updated 

3 years ago

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XfinityThomasC

Official Employee

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2.5K Messages

3 years ago

Hello @user_91cdfa!

Can you direct message us a screenshot of how this looks, your name, and address, please? Make sure you are signed in with your Xfinity credentials.

 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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