Visitor
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3 Messages
Disappearing DVR'd shows
I've read many questions on this with no solutions that I have seen. I have checked each TV to see if all DVR's match-they do (and the website.) Deleted shows was checked right away each time this has happened. We are under our limit-12% full, which is low for us, but, it has happened in the 50's or higher, and again, now. We do have the newest box. Yes, everything transferred from the cloud when we got it. This is our first time asking for help, but my son is asking for me to please make it stop happening. He is on the spectrum and has 49 Blue's Clues shows DVR'd. This has been his special interest since it began when he was 3 (he's 29.) He does something that I don't actually understand that involves his computer, and the shows, in pieces, in a particular order, and when he loses a show, it throws everything off that he has been working on, and yes, he sees it as work. It is really important to him that this stops happening. I don't know, however, how I will know if I get a reply here. Not even sure if TV is the right category...but, trying!
XfinityChristy
Official Employee
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1.5K Messages
1 year ago
@beth00 Thank you for reaching out here on our Xfinity Forums. Please note that in the longest you can mark a program as saved in 1 year. https://www.xfinity.com/support/articles/x1-dvr-storage-overview I would be happy to look at the set up of your DVR with you. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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XfinityChristy
Official Employee
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1.5K Messages
1 year ago
@beth00 You're welcome! I hope he comes up with a solution that fits his needs. I wonder if you can purchase the episodes that he is missing or the whole series.
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