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wpmay123
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Sunday, January 25th, 2026 4:07 PM

Diamond member can't activate Peacock Premium

Hi, I’m a Diamond member in the new Xfinity Membership program. I received the email stating that I’m eligible for the free Peacock Premium benefit, but when I click the activation link it says I’m not eligible. Other Diamond members are reporting the same issue, and it appears to be caused by an entitlement mismatch on the backend. I started a chat and they opened support ticket. <Edited for PII> a couple of days ago. Today I get a text saying the ticket is closed but it contains no information or explanation and the situation is not resolved. When I go onto my membership benefits page it shows that the "get Peacock Premium" benefit has been claimed. When I click on that claim it pops open a window with a  link to activate the Peacock premium but when I click on that link it takes me to a page that says I am not eligible. Can you help me get the Peacock premium.

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14 hours ago

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user_9o1qg2

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7 days ago

I can get on Peacock but 90% of the movies are locked.  Went to the Xfinity store here in [Edited: "Personal Information"].  and he worked on it for about an hour then he told me he couldn't fix it.  I was suspose to have access to all of the movies.   Very rude person.  I originally got Peacock for having the high speed internet.  I was suppose to get it free for 2 years.  That didn't happen.  The rude person at the Xfinity store said "well did you pay for peacock"  I responded with no that it was a reward.  His answer was if you didn't pay for it why worry about it.  You have the high speed internet.  Rudest people I have ever met.  Since he couldn't fix it I am just suppose to just forget about it.  I didn't pay directly for Peacock but my Xfinity bill was over $279.00 so I should be able to get the reward.  It's their fault but the guy treated me like it was my fault and to just go away because he couldn't fix the problem.  He should be fired.  DON"T  buy Xfinity.  Was very close to yelling but then what good would that do.  They have us over a barrel.  They can just refuse to fix it and nothing I can do  about it.  

(edited)

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XfinityBillie

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3.9K Messages

 

user_9o1qg2 This is never the experience we want for out valued customers. I would love the opportunity to help you with resolving any issues with your Peacock reward. It will take a little time as I will most likely need to open a ticket, but we can definitely help you with a resolution. I also would like to get more information regarding your store interaction so we can ensure this doesn't happen again. Please send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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5 days ago

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XfinityBrianH

Official Employee

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2K Messages

6 days ago

 

wpmay123 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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