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user_9jrblk
1st Topic

3 Messages

Monday, June 24th, 2024 1:22 AM

Default channel changing on its own

Every evening we turn on the tv and Merit Tv is on. We've never watched this channel, set our default channel to another channel, but nothing helps. 
has this happened to anyone else?

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25 days ago

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XfinityRay

Official Employee

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2.3K Messages

6 months ago

Hi there, user_9jrblk! Thanks for reaching out about the TV changing to Merit TV each time you turn it back on. You should be seeing the last channel that you watched. We will get to the bottom of this! Sometimes the channel can change if you have DVR recordings set up. Do you use the DVR service and record anything on that channel? 

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user_9jrblk

3 Messages

@XfinityRay​ 

we never watch that channel and never record on that channel. 

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6 months ago

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XfinityLinda

Official Employee

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1.4K Messages

@user_9jrblk Have you unplugged and restarted your box lately to see if you are able to shake the channel? Also, our Xfinity app has some great troubleshooting options where you can get a signal sent to your specific cable box as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

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user_9jrblk

3 Messages

We have restarted our cable box many times! We have tried many times to trouble shoot this problem (including sending a new signal) and have chatted multiple times. 

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27 days ago

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XfinityTony

Official Employee

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1.2K Messages

@user_9jrblk
How have you been setting the default channel? Also, have you noticed any system updates going through on your system?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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