Customer Service

My plan was changed on false pretenses. VANNASA told me for $3 more a month, faster internet & special channels. In reality all my favorite channels now need a subscription. I have talked to chat bots, Live Chat, Fb Messager & called...I want my old plan restored. I found out my internet might be faster, but my channel line-up downgraded! What kind of deal is that ? One keystroke plan changed, why can't one keystroke reinstate my old plan ? I am a long time customer, why would you treat a customer like that? If this simple problem is not addressed, I will cancel my TV service & seek my viewing options elsewhere.

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XfinityJorge

Official Employee

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3K Messages

39 minutes ago

user_0fc321 Hi there! Thanks for using our Forums and for taking the time out of your morning to contact us. I am happy to work with you to review the account to ensure you are getting the services and price you signed up for. To get things started can you shoot me us a DM with your complete name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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