Customer service

I have had so many problems with customer service it has been a nightmare. The only time I have gotten the help I needed is when I speak to a US based agent. It took six months to have an issue resolved and that's because I called the Better Business and sent a letter to upper management. I shouldn't have to do that to get help. I want to change my service but the only option I have is to add mobile that was a nightmare and I just sent the phone back. I want to change me package but I have severe reservations about talking to a non US based agent. I feel trapped and as though Xfinity doesn't care they just want me to pay as much as possible for services. It really bothers me I feel just left out in the woods. After 34 going on 35 years of service Xfinity can do better as much as the customer pays for their overpriced service. All I want is to be treated like a valued customer. The thank you for your service and being a valued customer rings a bit hollow so I'm just going to cut back on services I can learn to live without certain premium services I'm just so frustrated with Xfinity everything is fine unless it's a problem yet charging my card is never a problem. I had to vent and I'm going to cool off. Dealing with Xfinity just gives me headaches. They know choices are limited for providers and they take advantage of the situation.