CSPAN in High Definition

I have Ultimate TV package, supposedly 185+ cable channels. However I am unable to get CSPANHD (channel 1228 Santa Cruz CA). - screen says channel temporarily unavailable, contact your provider.

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CCGabby

Retired Employee

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1.5K Messages

1 year ago

Hello, @thebw. Are there any troubleshooting steps you've attempted to possibly resolve the issue?

6

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thebw

Contributor

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16 Messages

H Gabby: Not yet. What do you recommend?

1 year ago

0

CCGabby

Retired Employee

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1.5K Messages

@thebw, can you please attempt rebooting your box? You can also easily troubleshoot through our awesome Xfinity app as well.

1 year ago

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thebw

Contributor

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16 Messages

I did that, but it wasn't helpful. Also I am a TIVO user, and the error code d261 please contact your provider is a TIVO error code.

1 year ago

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XfinityOrlandoM

Official Employee

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2.4K Messages

Since we have you in our private chat let's continue the conversation there so we can live deeper into your account

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

yuterald

Visitor

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2 Messages

What came from this? I have the same code but for a different channel. I get CSPAN HD with no problems so it doesn't make sense that I can see the channel this customer has a problem with so it can't be an "IP" problem as I've read in other posts/forums.

So, again, all the chatter I've read that this occurs for IP stations that TiVo wont' support isn't feasible else we'd all have the same problems with the same stations.

9 months ago

0

Channels and Programming

thebw

CSPAN in High Definition

CCGabby

thebw

CCGabby

thebw

XfinityOrlandoM

yuterald

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