Visitor
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6 Messages
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going to go down or if you are able to make a deal with them, how much is our bill going to go up?
user_w7zsnb
Visitor
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6 Messages
8 days ago
I agree. We didn't get Avs or Nuggets games for 3 yrs because of a contract dispute with Altitude KSE
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user_hu43ts
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5 Messages
7 days ago
Yesterday I spent nearly two hours on the phone and on the website chat trying to get information on this. The reps I contacted seemed to have no clue as to the Scripps contract dispute and kept telling my missing channels must be a technical issue. They wanted to pass me off to tech support when it's clearly not a tech support issue. And they had to ask which channel(s) were affected, and how long has this been going on. Seriously? Your own people claim to be unaware of the blockage and don't know anything about credits on our bills? Doesn't Xfinity have a data base showing which areas of the country and which channels are affected by your contracts, and which customers are due compensation? It's unacceptable.
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user_qjg2wv
Visitor
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5 Messages
5 days ago
I want a credit for this contract [Edit: All Caps, Language]!!!
(edited)
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cocacola_mary
Visitor
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1 Message
3 days ago
Refund is in order. A couple days is one thing but this long IS TOO MUCH TO EXPECT YOUR CUSTOMERS TO HANG ON
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user_xy0wil
Visitor
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1 Message
10 hours ago
I'm disappointed in the CBS situation with Xfinity. What is the process for me to cancel my service? It may be time to cut "the cord" and explore other options via YouTube or Hulu.
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user_5tkgq4
Visitor
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8 Messages
2 hours ago
So it’s now been over a month and Xfinity hasn’t had the decency to update me (or anyone else I’m assuming) with any kind of update on when I/we will be getting back the channels we continue to pay for yet cannot access.
I went through just my list of Favorite Channels and I’m paying g for NINE channels I cannot access.
When do we get a refund?
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