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snowhite1
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Regular Visitor

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3 Messages

Friday, May 3rd, 2024 4:57 PM

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credit for channel subscription

Hi Xfinity!

I subscribed to a premium channel (Cinemax) a while ago.  I recently discovered it was part of my package, yet I was still getting charged monthly for the subscription.  How can I go about getting credited for all the months I was charged for that subscription?  Thank you! 

Question

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7 months ago

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Official Solution

XfinityRay

Official Employee

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2.2K Messages

7 months ago

Thanks for working with our team to get the subscription and additional cost taken care of @snowhite1! Our team is here 7 days a week and can help with all account needs. Have a nice weekend! 

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XfinityEva

Official Employee

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1.3K Messages

7 months ago

 

snowhite1 Hi there! Thanks for reaching out to us about your billling concerns for the premium channel. Was the subscription added through us? 

 

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