Regular Visitor
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6 Messages
crackle
When trying to watch a show on the app Crackle (offered by Xfinity) - it asks me to activate on their website with a code. However, the code doesn't work and Crackle says Xfinity needs to update the app on their platform. The code Xfinity offers is a 5 letter code and needs to be 6 letters or else that proves the app needs updating and Crackle can't activate until that happens. I can watch it by going in to my LG TV menu, but not from the XFinity menu which is what I use of course with the Dvr and box. Is this being addressed by Xfinity, or why even offer it for programs? thanks
XfinityOrlandoM
Official Employee
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2K Messages
2 years ago
@beaderz
Can you log back out of crackle as since its a free on demand subscription through Xfinity its should not ask to activate a subscription
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