Connectivity Issues (Quality) and Poor Customer Service

Since the February 23, 2026 upgrade in my area, my cable service has been unreliable. Despite multiple reports, restarts, and fathom escalations beginning on February 28, along with repeated promises of account adjustments and package offers, no issues have been resolved, and consistent service has not been restored. A technician visited on March 3, 2026, but I continue to experience intermittent, and spotty connectivity issues. Despite multiple technician visits, the issue keeps recurring, and it remains unclear what work was actually completed especially since all antics were previously performed by the last tech, and the tech before him.  At this point, I am requesting assistance from a Senior Technician to properly resolve this ongoing problem. I do not want scripted greetings, repeated restart requests, unpredictable pricing, or inconsistent service, and please do not insult me with your flattery.  What I’m expecting from Xfinity is fast, and reliable service which is what I am paying for.  I expect clear, factual, and transparent communication. I expect acknowledgement of the issue and straightforward next steps for resolution. I expect resolution.  After more than 20 years as a loyal Time Warner/Comcast/Xfinity customer, the continued decline in service quality and customer support has made it clear that my loyalty has not been reciprocated. I will be looking for a new provider for both Internet and cable, and I strongly urge others to think carefully before investing their hard‑earned money in a service that fails to deliver.