1 Message
confirmation number [Edited] 2=17=2025
Dear Comcast Representative. I am very disappointed in the outcome in regards to the above confirmation number. The agent that i corresponded with thru the telephone with a personal call was AJAY My purpose was to see If my monthly bill could be reduced . He lower it but made a MISTAKE Not to my benefit. As I found out the next day. . He said nothing would change same as prior. I agreed The price $247.43 Monthly for 2 years Guaranteed. After many calls and research I spoke with Andrew. He stated that Ajay only listed 2 boxes instead of 3. Which I have had for years . And my cable was not working on all TV's. After going to the Comcast store and speaking to Kenny there was nothing comcast could do for me . It was not my ERROR. I repeated to Ajay everything the same Answer was YES. It was not the same. As I found out the difficult way. If I want 3 boxes I have to pay for 3 boxes. I have been a loyal customer for over 40 years . I feel I should not have to pay for this error. It's your ERROR. or your employee. O know I can cancel your services if I choose . Please look into this complaint and send back to me a positive solution. This was not a pleasant experience . Barbara [Edited: "Personal Information"] you have my contact information Hoping to hear from you soon and my message not pushed aside .
XfinityVianney
Official Employee
•
2.1K Messages
2 months ago
Hello, thank you for reaching out. I hope you are doing well, besides the recent headache. I understand we made some changes, and I express that everything will remain the same, including your equipment. Unfortunately, I see there was a small oversight causing one box to be left off and then go offline. I can certainly see how frustrating this would be. I'm confident Ajay didn't do this with any harmful intentions, as accidents do happen.
That said, I do understand this was no fault of your own. I appreciate all your patience and understanding along the way. I can confirm wouldn't be able to add a box for free, and we would need to charge you for that additional box if you wanted to add and activate it again.
0
0