Comcast/Xfinity and Paramount Plus

So, for many months Xfinity customers have been noting that their bills clearly show "Paramount+" as part of the bundle of services

that includes MAX, SHowtime, MGM+   Attaching our bill to this message.   A look at the description on the bill for the $40 per month package

shows "Paramount+" as a separate item, though followed by WITH Showtime.  Yet as the numerous comments on this issue show, it appears that no

one has gotten a clear answer as to why Paramount+ is described by Xfinity customer reps (we spent an entire day on the phone) as a separate item that

needs to be purchased separately. 

I'm sure there are attorneys somewhere among Xfinity customers who have been as enraged as others have been by this, as by appearances this seems like

a case of misleading information based on bill descriptions.  There is, meanwhile, no way to log in/access Paramount+ via provider since Xfinity, as noted by

numerous frustrated individuals noted, is not on the provider list. 

UPDATE:  When we initially began to complain to Comcast/Xfinity about this -- on a previous day during which we also spent hours on the phone,

Comcast/Xfinity put us through the usual back and forth, and finally sent a technician to our house because, as the Comcast rep stated, our signal

was low.  Of course, there was no way that the Paramount+ issue had anything to do with equipment, so that was a wasted visit by the technician. 

The next day, we were on the phone again, with a Comcast rep (seemingly in the Philippines) who ran us through another round of useless back and

forth. 

During this episode, we were switched to a technical issues rep who ran us through yet another hour of back and forth and assigned a case number. 

Finally, we received a call from a supervisory level Comcast rep, again seemingly in the Philippines.  And here is where it got interesting -- this person

acknowledged that Comcast was at fault for having confusing and unclear information regarding the Paramount+ matter, and

also acknowledged that many customers had complained and that Comcast staff had notified Comcast higher levels that the situation was causing problems. 

It appears that Comcast has not pubicly stated this, as this rep did so directly to us. 

End of story:  we told this last Comcast rep that one way Comcast could make things right would be to provide us with a $59.99 credit that 

we could use to subscribe to Paramount+  And that is indeed how the issue was resolved.  But everyone should note that you have to ask for this

specifically, otherwise Comcast reps will just issue apologetic statements over the phone.  Also, as many others who have been frustrated and spend

hours on the phone have noted, it is entirely unclear that when Comcast states "Paramount+ With Showtime" that they actually mean the Paramount

channel (827 for us) and not access to Paramount+ streaming.